TERMS OF SERVICE
This website is operated by DISSOLUTE. Throughout www.dissolute.net, the terms “we”, “us”, “our”, „the site” refer to DISSOLUTE. Further details can be found via our Site Notice.
We suggest reading our Terms of Service (TOS) carefully before ordering on www.dissolute.net. We also recommend keeping a copy of our TOS for your reference. We are modifying the TOS over time. Please stop immediately using the site if you don't agree to any changes. If an order was placed before those changes, it would not affect unless the law requires us to make the changes.
All orders are subject to acceptance and availability. Items in your shopping basket can also be purchased by other customers. Our intent is to offer products for sale that are in stock and available for dispatch. Please be aware that products, which have a high demand can sell out during this period. When purchasing on our site, you authorize us to store a record of your transactions for a minimum of one year.
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. Please note that during seasonal sales and promotional sales, a delay may occur in the order’s processing.
A pre-order is the reservation of an item that is not yet available for sale but will be soon. Customers can find an estimated delivery date indicated for each pre-order item on the product page. We will process orders with pre-orderable items after the merchandise is delivered and available in stock. Delivery deadlines shown online reflect the delivery windows provided and confirmed by the suppliers. We cannot be accountable for any delays, cancellations or variations made on pre-orderable items during the production stage. In case the merchandise in pre-order fails in delivery, we will promptly inform and refund customers.
On the site, prices are shown in Euros inclusive of German VAT (19%). All prices and offers remain valid as advertised from time to time. The price of a product displayed during your purchase is the price which will be invoiced to the customer. Over time, our prices can vary, which can be caused by currency exchange rates, markdowns, and other commercial factors. The customer can not claim possible differences between the price the customer paid and the current price, which is shown on the site. Customers purchasing from outside the European Union will incur relevant import duty and tax. These costs are not included in the final purchase price. Import costs will be invoiced to you directly by our logistic partner. We suggest to find out more details regarding import taxes at your local customs authority before purchasing on the site.
When you have completed the payment process, you will receive an email including all details regarding your order. This email confirms that we have received your order. However, this does not mean that we are accepting your order. The sales contract between you and us will be completed when we are sending you an email, containing information, that your package has been dispatched. The sale contract is therefore concluded in Eppelheim, Germany and the language of the contract is English. Neither third party payment processor nor our nominated courier has the authority to accept an order on behalf of us. You can only cancel your within 24 hours you have made the purchase and before the item has been dispatched. Cancellations need to be sent by mail firstname.lastname@example.org. We are reserving the right to refuse your order in certain events, for example, PayPal is not able to accomplish your payment, shipping restrictions apply to particular items, the ordered item is out of stock or does not satisfy our quality standards.
If an item is withdrawn from the site whether or not it has been sold, we will not be liable to you or any third party.
We are always trying to make sure all information on the site is displayed correctly. If there is an error regarding a customers invoice, we contact the customer immediately. We are under no obligation to accept or fulfill an order for an item, which was advertised wrongly. Therefore, we are reserving the right to cancel your order at any time. If you have already paid the items, you will be refunded immediately.
Our shopping experience is safe, simple, and secure because our site and Stripe uses Secure Socket Layer (SSL) technology. However, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide.
Insurance and Delivery:
The moment you have received an email, containing information that your order has been dispatched to the given delivery address, you will own the goods. All our packages are insured and can be tracked. A signature by the customer or a representant is required when the goods are delivered. We will not send any goods to a destination where collecting a signature is not needed. All orders, expect pre-orderable items, are dispatched within 24 hours. We are dispatching orders from Monday to Friday. Orders made on the weekend will be dispatched on Monday. If the delivery is delayed by any event out of our control, we will contact you as soon as possible. However, we can not be made liable for these delays.
Returns and Exchanges:
Under the EU Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice. The cancellation period will expire 14 days from the day after the day on which you a representative receives all goods of our order.
To exercise the right to cancel, you must inform us by email to email@example.com. We will issue a full refund excluding fees and taxed cause by shipping to countries outside the European Union. We reserve the right to make a deduction from the reimbursement for the loss in value as a result of your handling.
Returned goods have to be delivered not later than 14 days from the day you have issued an exchange. The deadline is me if you can prove that you have sent the goods within those 14 days. You will have to pay the costs of return. You can only be made liable for any loss of value caused be you. Digital items, which are coming with a download, cannot be returned or exchanged.
All items have to be returned unused. For clothing, this means that the pieces show absolutely no sign of usage. For shoes, this means that the silhouette and the sole show absolutely no sign of usage. We reserve the right to refuse a return or exchange if we consider the piece as "used". For vinyl goods, that means that the item is sealed. Additionally, all items must arrive in original packaging including authenticity cards, dust bags, and leather tags. We reserve the right to refuse a return or exchange if parts of the original packaging are missing. If your package has been delivery without any packaging material, please contact us by mail. All returns and exchanges have to be requested before sending back your items. Unidentified sendings will be returned to the sender. The costs for this procedure will be invoiced to the sender.
We categorize goods as defect, if they are received by the customer damaged, or have clear manufacturing faults within one month of purchase. Items that are damaged as a result of wear and tear cannot be categorized as defect. If you are receiving a defect good, you can request a free return by mail. Once approved, defect goods need to be sent back within 14 days. Shipping costs and tax fees are paid by us. We will offer you to repair the goods for free or, if available, send you back the same item. Alternatively, you can ask for a full refund.
We are continually trying to display the colors of items as accurately as possible. However, screens can vary. Therefore, please note, that we can not guarantee that your screen is displaying our items in the way we intended.
Our return policy is flexible and depends on every single case. However, customers, who are returning items repeatedly may be blocked for future purchases.
Intellectual Property Rights:
Using the site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), this includes all HTML and other code contained in the site, including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected. If we expressly authorized you, you are permitted to use the content. All reproduction, redistribution, or copying and use to another server of the below-listed Content is prohibited and may result in civil and criminal penalties.
We define "Content" as any graphics, photographs, including all image rights, sounds, music, video, audio or text on the site. We always try to ensure all information is correct and complete. However, we do not promise that the Content is accurate and free of errors. We always make sure that no malware and virus are spread over the site. However, we do not promise that the Site is free of malware and virus. We strongly recommend all users to update their browsers and malware software regularly and activate their firewall. Personal opinion of contributors or third parties do not reflect our views, and we accept no responsibility for any such views expressed in any media.
The site is only for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use any of our Content, to further any commercial purpose.
When using the site, you agree that you are personally responsible for your use all of your communication and activity regarding this site. If you are engaged in prohibited activities, you are not respectful or violated our Terms of Service; we reserve the right to deny you access to the site and block you for further activity on our site.
The site included hyperlinks to other websites or resources, which are operated by third parties. We have not all sites linked to us and thus not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Limits of Liability:
We are not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control. If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.